Refund and Returns Policy

1. General Policy

At nimbusfinds we strive to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the terms set out below.

2. Eligibility for Returns

• The item must be unused, in its original condition, and accompanied by all original packaging, accessories, and documentation.
• Returns must be initiated within 30 calendar days from the date of delivery.
• Custom‑made, personalized, or final‑sale items are not eligible for return unless they arrive damaged or defective.

3. Return Process

3.1. Requesting a Return

To start a return, contact our support team at [email protected] or call +1 (678) 821-1222. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Return Authorization

After reviewing your request, we will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be refused.

3.3. Shipping Costs

Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged on arrival). In such cases, we will provide a prepaid shipping label.

4. Refunds

• Refunds are processed to the original payment method within 7‑10 business days after we receive and inspect the returned item.
• Shipping charges are non‑refundable unless the return is a result of our error.
• If the returned item is found to be used, damaged, or missing components, we reserve the right to deduct a restocking fee of up to 15% of the purchase price.

5. Exchanges

Exchanges are handled as a return followed by a new order. If you wish to exchange an item, follow the return process and place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective product, contact us within 48 hours of delivery. We will arrange for a replacement or full refund, including any applicable shipping costs.

7. User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Package the returned item securely to prevent further damage during transit.
• Comply with all instructions provided in the Return Authorization.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. nimbusfinds reserves the right to modify this policy at any time, with changes taking effect upon posting on the website.

9. Contact Information

If you have any questions regarding this policy, please reach out to us:

Email: [email protected]
Phone: +1 (678) 821-1222
Address: 7791 Southeast 18th Court, Atlanta, Georgia 30339, United States